Refund & Cancellation Policy

A reservation is considered confirmed once payment has been successfully processed and accepted by Suncoast Tote Rental. Inventory is reserved specifically for the customer upon confirmation.

More than 7 days before delivery: Customers who cancel more than seven (7) calendar days before the scheduled delivery date are eligible for a full refund of all amounts paid.

3–7 days before delivery: Customers who cancel between three (3) and seven (7) calendar days before the scheduled delivery date are eligible for a refund less a $25 administrative reservation fee.

Within 72 hours of delivery: Cancellations made within seventy-two (72) hours of the scheduled delivery date are non-refundable. Inventory has been reserved and delivery schedules finalized during this period.

Orders canceled on the scheduled delivery date are non-refundable.

Once rental equipment has been delivered, no refunds will be issued. This includes situations where:

• Customer changes moving plans
• Customer no longer requires equipment
• Customer uses only a portion of the rental package
• Customer completes the move sooner than expected
• Customer fails to use the equipment

Customers may request a delivery or pickup date change.

Rescheduling requests are subject to equipment availability and scheduling capacity.

One complimentary reschedule may be provided when requested at least seventy-two (72) hours before the scheduled delivery date. Additional rescheduling requests may incur service fees.

If severe weather conditions make delivery unsafe, Suncoast Tote Rental may:

• Delay delivery
• Reschedule delivery
• Reschedule pickup

No penalties or cancellation fees will apply when rescheduling is required solely due to unsafe weather conditions.

If Suncoast Tote Rental is unable to fulfill a reservation due to equipment shortages, operational issues, or circumstances within our control, the customer will receive a full refund of all amounts paid. Refunds under this section represent the customer’s sole remedy.

Refunds will not be issued when delivery cannot be completed due to:

• Incorrect address provided
• Missing gate codes
• HOA restrictions
• Elevator restrictions
• Lack of access authorization
• Unsafe conditions
• Customer unavailable at agreed delivery time

Additional delivery fees may apply for return trips or rescheduled deliveries.

Customers may request pickup before the scheduled pickup date. No refunds, credits, or prorated adjustments will be provided for early pickup.

Rental fees are based on reserved inventory and scheduling commitments. No refunds will be issued for unused rental days.

Refund requests based on equipment condition must be reported within twenty-four (24) hours of delivery. Suncoast Tote Rental may, at its sole discretion:

• Replace equipment
• Repair equipment
• Provide a partial credit
• Provide another reasonable remedy

Approved refunds will be issued to the original payment method used for the transaction.

Refund processing times may vary depending on the customer’s financial institution and payment processor. Most refunds are processed within 5–10 business days after approval.

Customers agree to contact Suncoast Tote Rental before initiating a chargeback, payment dispute, or bank claim. By completing payment, customers acknowledge:

• Equipment was reserved specifically for their rental period.
• Cancellation fees are reasonable and necessary to offset scheduling and inventory costs.
• Electronic acceptance of this policy constitutes agreement to these terms.

If a chargeback is initiated and Suncoast Tote Rental successfully disputes the claim, the customer agrees to reimburse any chargeback fees, collection costs, attorney fees, and related expenses permitted by law.

Suncoast Tote Rental shall not be liable for delays, interruptions, or inability to perform services caused by events beyond reasonable control, including:

• Hurricanes
• Tropical storms
• Flooding
• Road closures
• Government actions
• Vehicle breakdowns
• Natural disasters
• Severe weather events

In such situations, the Company may offer rescheduling in lieu of a refund.

This Refund & Cancellation Policy shall be governed by the laws of the State of Florida. Any disputes arising under this policy shall be brought exclusively in Hernando County, Florida.

Suncoast Tote Rental, LLC

Phone: 352-773-1724

Email: info@suncoasttoterental.com

Website: suncoasttoterental.com

By making payment, booking services, accepting delivery, or electronically agreeing through Stripe Checkout, the customer acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy.