Privacy Policy

We may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Delivery address
• Billing address
• Payment-related information
• Rental history
• Communication records

Service Information

• Delivery instructions
• Gate codes
• Access information
• HOA requirements
• Pickup instructions
• Customer service requests

Website Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage statistics

This information helps improve our website and customer experience.

We use your information to:

• Process rental reservations
• Schedule deliveries and pickups
• Process payments
• Verify transactions
• Communicate regarding services
• Provide customer support
• Improve business operations
• Prevent fraud and unauthorized activity
• Comply with legal obligations

Payments are processed through third-party payment providers, including Stripe.

Suncoast Tote Rental does not store complete credit card information on its servers.

Payment information is collected and secured by Stripe in accordance with Stripe’s privacy and security practices. Customers are encouraged to review Stripe’s privacy policy before submitting payment information.

By providing contact information, you consent to receive:

• Delivery notifications
• Pickup reminders
• Scheduling updates
• Customer service communications
• Transaction confirmations

We do not send unsolicited marketing messages and do not sell customer contact information. You may opt out of promotional communications at any time.

We do not sell, rent, or trade customer information.

We may share information only when necessary with:

Service Providers

• Payment processors
• Website hosting providers
• Email service providers
• Technology vendors

Legal Requirements

Information may be disclosed if required by:

• Court order
• Subpoena
• Government request
• Applicable law

Business Protection

Information may be disclosed when necessary to:

• Protect company property
• Recover missing equipment
• Investigate fraud
• Enforce contractual rights

We take reasonable administrative, technical, and physical measures to protect customer information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Customers provide information at their own risk.

Suncoast Tote Rental may photograph:

• Delivered equipment
• Pickup locations
• Equipment condition
• Inventory counts

These photographs are used solely for operational, inventory, insurance, and dispute-resolution purposes. Photographs will not be sold or publicly distributed without customer consent unless required by law.

We retain customer records for as long as reasonably necessary to:

• Fulfill rental agreements
• Maintain business records
• Resolve disputes
• Comply with legal obligations

Records may be retained after completion of a rental transaction.

Our services are intended for individuals at least 18 years of age.

We do not knowingly collect personal information from children under 13 years of age. If such information is discovered, it will be deleted promptly.

Customers may request to:

• Review personal information we maintain
• Correct inaccurate information
• Update contact information
• Request deletion of information where legally permissible

Requests may be submitted using the contact information listed below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Customers should review the privacy policies of those websites separately.

Suncoast Tote Rental reserves the right to update this Privacy Policy at any time. Updated versions will be posted on our website and become effective immediately upon posting.

Suncoast Tote Rental, LLC

Phone: 352-773-1724

Email: info@suncoasttoterental.com

Website: suncoasttoterental.com

By using our services, website, payment systems, or rental equipment, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.